Shipping policy

Made to order

Every light is made just for you after you order, using the photo and text you provide. Production starts soon after your order is placed.

Where we ship

We currently ship to addresses in the United States only.

Shipping cost and delivery time

Shipping is charged at checkout and depends on the item: most lights ship for $6.99–$8.99, small items such as keychains for $4.99, and larger lamps, mirrors and signs for $9.99–$25.99. You’ll always see the exact shipping cost at checkout before you pay. Once your light ships, delivery usually takes 7–15 business days. Delivery times are estimates and can be longer during busy holiday periods.

Tracking

We'll email you a tracking number as soon as your order ships.

Your shipping address

Please check your shipping address carefully at checkout. If you spot a mistake, contact us right away through our Contact Us page or at support@takelights.com. We can only change the address before production starts, and we can't be responsible for orders delivered to an incorrect address entered at checkout.

We can't guarantee delivery to P.O. boxes, so please use a street address where possible.

Order holds

If there's a problem with your photo or details (for example, a photo too low-resolution to print well), or we need to confirm your address, we'll pause your order and email you. If we can't sort it out with you within 30 days, we'll cancel the order and refund you in full.

Damaged, lost or missing parcels

If your light arrives damaged, please see our Refund Policy.

If your tracking stops updating and your parcel hasn't arrived, contact us through our Contact Us page or at support@takelights.com within 30 days of the estimated delivery date with your order number. We'll look into it with the carrier, and if it's confirmed lost in transit we'll send a free replacement or a full refund.

If tracking shows your parcel was delivered but you can't find it, please check with neighbors and your local post office first, then contact us. We'll help you open a claim with the carrier, but once a parcel is marked delivered to the address entered at checkout we can't send a replacement or refund.